Skip to main content

Privacy Policy

Last updated: February 16, 2026

1. Introduction

Kowanz Media, SL ("we", "our", or "us"), a company established in Andorra la Vella, Andorra (TIN: L-719319-J), operates mobile applications for language learning. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

For questions about this policy, contact us at privacy@kowanzmedia.com.

2. Information We Collect

2.1 Information You Provide

  • Account information: When you create an account, we may collect your name, email address, and profile preferences.
  • User-generated content: Any content you create within the app, such as learning progress, bookmarks, or notes.
  • Communications: When you contact us for support, we collect the information you provide in your messages.

2.2 Information Collected Automatically

  • Device information: Device model, operating system version, unique device identifiers, and mobile network information.
  • Usage data: Features used, session duration, content viewed, and interactions within the app.
  • Crash and performance data: Error logs and performance metrics to help us improve the Service.
  • IP address: Collected and processed in anonymized form for analytics and security purposes.

2.3 Information from Third Parties

If you choose to sign in using a third-party service (such as Apple Sign-In or Google Sign-In), we may receive basic profile information from that provider in accordance with their privacy policies and your privacy settings.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Personalize your learning experience
  • Send essential communications such as password resets and security alerts
  • Analyze app performance and fix bugs
  • Respond to your support requests
  • Comply with legal obligations

4. Data Sharing and Third-Party Services

We do not sell your personal data. We may share limited information with the following categories of service providers who assist us in operating the Service:

  • Analytics providers: To understand how the app is used and improve the experience.
  • Crash reporting services: To identify and fix technical issues.
  • Cloud infrastructure: To securely store and process data.

Each third-party service provider is contractually obligated to protect your data and use it only for the purposes we specify.

We may also disclose your information if required by law, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Anonymized and aggregated data that cannot identify you may be retained indefinitely for analytics and product improvement.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption of data in transit (TLS) and at rest, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate personal data.
  • Deletion: Request deletion of your account and associated data.
  • Opt-out: Opt out of analytics data collection through your device settings or within the app.

7.1 For Users in the European Economic Area (GDPR)

If you are located in the EEA, you additionally have the right to:

  • Data portability — receive your data in a structured, machine-readable format
  • Restrict processing of your personal data
  • Object to processing based on legitimate interests
  • Lodge a complaint with your local data protection authority

7.2 For Users in California (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information is collected and how it is used
  • Request deletion of your personal information
  • Opt out of the sale of personal information (we do not sell personal data)
  • Non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at privacy@kowanzmedia.com.

8. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information promptly.

If you believe we have inadvertently collected information from a child under 13, please contact us at privacy@kowanzmedia.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We take appropriate safeguards to ensure your data is protected in accordance with this policy, including the use of standard contractual clauses where required.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy within the app or by sending you a notification. The "Last updated" date at the top of this page indicates when the policy was last revised.

Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: